Data Retention

Once data is older than the data retention limit, it is deleted. The data retention limit (or data TTL) for an application varies depending on your platform license (or if the application is within a user’s Sandbox). If you need longer term data retention, contact us for an enterprise plan with customized data retention limits.

The default sandbox data retention limit is 30 days. Your organization’s TTL can be found on the Organization Info screen. Each application’s TTL (as inherited from the application’s owner org / sandbox) is available on the Application Info screen.

Data Subject to Retention Limits

The following resources are subject to data retention limits**:

• Device state reports
• Device command logs
• Device connection logs
• Events
• Workflow storage (however, retention resets on both key read and write operations)

Data Not Subject to Retention Limits

The following resources are not subject to data retention limits:

• Application files
• Data table data

Special Retention Limits

In addition, the following data is subject to custom limits, regardless of your organization or sandbox’s data retention limit:

• Workflow metrics (errors, run counts, and run time calculations) are stored for 30 days.
• Experience Endpoint request counts are stored for 30 days.
• Detailed payload count metrics are stored for 90 days.